Director, Cloud and Industry Architect, Salesforce.comJohn Esposito has rich experience in the field of Customer Relationship Management initiatives. He is adept in successfully road mapping and leading effective CRM initiatives from conception to completion. Proficiency in leading all stages of the systems development life cycle including strategy, analysis, design, configuration, training, and support. He has proven ability to promote highly effective working relationships and build teams across all organizational levels and functional areas. His specialties include Customer Relationship Management (CRM), Sales Force Automation, Services, Call Center. He has industry wide experience in CRM Best Practices, Process Re-engineering, Requirement Mapping and Gap Analysis. His experience encompasses High Tech, Media, Financial Services and Healthcare industries.