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Product Evaluation and Solution Design Case Study

Product Evaluation and Solution Design Case Study

Customer Background

A Leading UK based Media company.

Business Challenges

Enhance existing CRM capabilities of Salesforce.com

Solution Delivered
  • HCL engaged with the customer to define the requirements of replacement of the current advertising/ AOE system. HCL in the capacity of technical solution architect and subject matter expertise worked closely with the customer to achieve the following:
    • High level scope definition
    • Evaluation of various products both On-Premise and on Cloud
    • Shortlisted potential solution options that meets customer requirements
    • Created technical architecture based on chosen technology components

Based on the domain consulting and solution design performed by HCL, the following two solution options were proposed and compared:

Option 1: Combination of Operative.one and Salesforce.com

Option 2: Development on Force.com using Apps Exchange product – BigMachines

Benefits
  • Leveraged existing technology investments of the customer
  • Cost effective solution and high returns on investment
  • Strong ad-order management system along with Force.com for additional development
  • SAAS/ Cloud based strategy for a futuristic IT landscape
  • Quicker implementation, seamless user experience based on Salesforce.com UI and single user interface to Sales executives
  • Provide real-time information to the management to enable faster and accurate decision making

About HCL Salesforce Practice
  • HCL’s Salesforce.com Credentials:
    Salesforce Premier Consulting Partner
  • HCL’s SFDC Practice offers “Advise to Execute” Services covering Salesforce.com Consulting, Implementation, Enterprise Integration and Maintenance & Support.  Key highlights of HCL Salesforce.com practice:
  • PREMIER Consulting Partner with Salesforce.com (Topmost Tier)
  • One of the largest pool of Salesforce.com Certified Consultants among SFDC partners globally
  • Selected by Salesforce.com for providing L2 Developer Support globally on  Force.com platform
  • Dedicated Centre of Excellence for Salesforce.com/ Force.com with IPs and frameworks including CRI™, iSM™, CTMS, ExACT, i-Migrate, etc.
  • 360 degree Market facing joint GTM with Salesforce.com

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