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Reducing cost & Increasing operational efficiency for the largest Financial Services Provider in Nordic Region

Reducing cost & Increasing operational efficiency for the largest Financial Services Provider in Nordic Region

Business Need

The client, being a prominent exchange and a leading global marketplace technology provider, faced a dual challenge of:

  • Expanding its operations across newer continents
  • Providing agile Cost-effective solutions
 

The client was looking for a partner who could provide high quality of application support and maintenance by virtue of cost-effective and proven methodologies for the complex array of products running across the globe for Various Stock Exchanges, Banks & Broker houses.

Challenges and Requirements

  • Multiple versions of code tracks
  • Stiff SLAs - like 0 major defects, 5 minor defects and 10 trivial defects in delivery
  • Mission critical applications and high complexity leading high learning curve
  • Cultural diversity and training employees on cross-cultural areas
  • Developing the test strategy for GUI and other parts of product
  • Automated testing of GUI
 

HCL Solution

Enhancements, Support and Maintenance Activities for 12 exchanges.

  • Solution design & development
    • Understanding of business requirements
    • Writing functional specifications
    • Writing design specifications
  • Function, system and integration testing
    • Developing test strategy
    • Writing / Updating test plans
    • User acceptance test support
  • Automated testing
    • Tool maintenance
    • Batch maintenance for 9 exchanges
  • Support Process (12 exchanges)
    • Delivery of Product issues
      • Defect categorization
      • Fixing and testing of defects
    • Handling Service requests
      • Analysis of queries from end-customers
  • On-call support
    • Experts on-call support for high-priority issues

 

Business Benefits

 

  • Help release critical resources of the client to work on their next generation products
  • Reduced cost of maintenance using time zone differences & thus increased operational efficiency
  • Synchronization and improvement in quality procedures of the client
  • Improved requirement gathering documents & some critical sections of Testing Templates
  • Provided inputs to improve System Test Specifications that were accepted
  • Setting up of regression test lab, product and batch maintenance

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