Over time, customer behavior has changed in tandem with digital transformations. Modern customers want interactions to happen in real-time, and expect instant gratification and personalized offerings. Like other industries, the Travel and Hospitality industry has also been impacted by these changes. Be it customer experience, employee engagement, or operations, businesses that have invested in digital transformation have been able to retain their positions as leaders in the industry. We, at HCLTech, have had the pleasure to collaborate with clients and be a part of their transformation journeys.
The HCLTech Book of Impact is a series of success stories that highlights our customer-centric approach towards successful deployment of NextGen platforms and applications to help our customers achieve business benefits. Welcome to the innovation-driven and experience-centric world of HCLTech. Read on!