Digital Service Desk Solution

With the advent of Covid’19 Globally, one of the world’s leading manufacturers and marketers of beauty products saw a drastic change in the IT requirement of its employees. With majority of workforce adopting digital means to support its consumers, we analyzed this change and implemented a solution which not only provided a quick resolution to IT needs but also enabled them to work form a safe and remote locations to curb the spread of this pandemic.

HCLTech proposed this solution to the customer team - to develop a Mobile App which provides IT support at fingertips of the end users and provides them access to the knowledge repository that comprises of frequently occurring IT issues with their mentioned remedial solutions in the form of SOPs or DIY videos. This solution was designed keeping in mind, how to minimize the impact of social distancing in day to day operations as well as to provide safe and healthy work environment to the customer’s end users.