Handling sharp seasonal spikes while maintaining service levels successfully is imperative to provide consistent customer experience. Pier 1 Imports, a leading Texas–based omnichannel retailer which specializes in imported home furnishings and décor was looking for just the partner to solve this challenge.

C3i Solutions, an HCLTech Company for Pier 1 handled product and gift card inquiries, damaged product assistance as well as taking orders and processing returns from the company’s existing e-commerce website.

How did this improve the overall quality of service provided? Read on to know more!