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Application Maintenance, Support and Enhancement for a Leading non-profit Healthcare management organization

Application Maintenance, Support and Enhancement for a Leading non-profit Healthcare management organization

Customer

  • A leading non-profit Healthcare Management Organization in the US with over 8.2 million members

Scope of Work

  • Application Maintenance, Support & Enhancement - Chronic Care Management, Laboratory Information, Electronic Medical Records, Patient Data Interface System, Admissions, Discharge and Transfers
  • Application Size - 20,000 programs and components, 75MLOC

Business Benefits

  • Over 99.5% compliance to agreed SLAs
  • Over 20% improvement in turn-around times for support/maintenance
  • Transition from Time & Material to Fixed price model
  • Compliance to Industry standards - HIPAA, HL-7
  • MIPS reduction achieved for Business critical applications
  • Reduction of TCO by 20%

The HCL Advantage

  • With HCL's superior delivery model, the customer realised tremendous benefits in terms of performance improvement and cost savings.
  • HCL followed a thorough process-centric approach, with extensive benchmarking, quality auditing and documentation.
  • HCL displayed superior capabilities in working on diverse technologies and methodologies and on several applications.
  • Exhibiting a high degree of responsiveness to the customer's needs, HCL ramped up its team to over 100 engineers at short notice.

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.