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E-business global solution

E-business global solution

Customer
A fortune 500 semiconductors company

The Challenge

Building SLA driven processes for development, maintenance, application availability, and content management

  • Latest content available on site with zero defects following complete content workflow cycle.
  • Ensuring no content leak before stipulated time.
  • Developing and supporting CMA and CDA applications.
  • 24x7x356 site availability.

HCL’s Solution

  • Designing, creating, and publishing to launch.
  • VCM used for profiling and segmentation of users. DW reports from here are used for e-marketing and promotions.
  • Development, support and maintenance of of the website and the associated data warehouse.
  • Web site is in 27 languages.
  • 24x7x365 web site uptime support, driven by SLAs.
  • Technical architecting consulting in accordance with their Web strategy.
  • Process compliance and streamlining consulting.
  • Dedicated OMC with fully redundant infrastructure

Value Delivered

  • Well-defined business requirements capturing process which takes into account the complexity of business needs.
  • Experience in providing end-to-end content management maintenance.
  • Experience in providing end-to-end SLA driven application availability support.

Tools & Technologies

Unix/Linux,Apache,Vignette V5 CMA & CDA,Oracle 8i,SQL Server OLAP, Brio

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