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HCL Technologies

Charting the course to a digital future for a large railway company

Charting the course to a digital future for a large railway company

A well-known freight railroad network in North America lacked visibility into business operations and safety scenarios. It was grappling with steep costs owing to software licensing and multi-vendor dependency. The inability to break organizational silos and induce knowledge management in the prevailing work culture also proved problematic.

HCL engineered a digital technology platform to streamline business processes and improve visibility into operations, simultaneously bolstering the safety and customer experience. The objective was to ensure consistent user experience and deploy open source technologies to minimize vendor lock-ins.

To allow legacy and digital systems to co-exist, HCL developed a customized legacy modernization and integration framework. Proven and established industry standards were adopted to facilitate an end-to-end tech strategy. By deploying SOA and complex event processing, a platform-based development approach was embraced. Factoring in the customer’s environment, a DevOps maturity model was also recommended to dissolve organizational silos.

For the railway major, these steps yielded multiple benefits: 

  • Ensured that digital technology platforms are relevant for years to come
  • Laid the foundation for a competitive and functionally advanced transportation system
  • Reduced costs significantly by shifting to heavy mainframe and minimized operational risks.
  • Enabled process improvement KPIs to be realized and generated a better return on investment with the complex event processing architecture and the DevOps maturity model.

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