Scaling digital enablement through operating model transformation | HCL Case Study

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For an international energy company in Germany, which serves more than 30 million customers in over 30 countries, understanding their customers’ needs while offering seamless product delivery was a key priority. However, they were unable to respond to their customers’ changing preferences and witnessed their expenses go through the roof as they grappled with a rigid legacy technology infrastructure. In order to initiate a holistic digital transformation initiative, they chose HCL as their partner. Our case study reveals specifics about how our multifaceted solution increased the organization’s lead generation and conversion by 10 times and assisted them in accelerating their production release cycle from 5 months to just 2 weeks as well as in implementing 1-click customer journeys across digital products. Read the case study to know more.