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HCL Technologies

DRYiCE GBP ITSM enabled client to measure service provider slas across suppliers in real time and centralize their it service portfolio

DRYiCE GBP ITSM enabled client to measure service provider slas across suppliers in real time and centralize their it service portfolio

Client Background

The client is an American multinational privately held manufacturer of household cleaning supplies and other consumer chemicals. It operates in over 70 countries with an employee strength of approximately 20000.

Benefits

1. Centralized Asset DB & CMDB linking each technical CI to Services
2. Efficiently track service build & offerings requests to understand service consumption by the client
3. Real time SLA measurement across multiple service providers at incidents and service request task level
4. Efficient monitoring and execution of processes supported by eBonding with suppliers

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