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HCL Technologies

DRYiCE GBP SIAM reduced incident backlog volume for a client by over 80%

DRYiCE GBP SIAM reduced incident backlog volume for a client by over 80%

Customer Background
A leading global manufacturer of rail transport equipment, systems, and infrastructure services with operations in 70 countries.

Benefits
1. Accelerated timeframes while bringing down costs
2. Reduced incident backlog volume by 80% in 6 months; TAT (Turn Around Time) consistently below 2%
3. Facilitated faster process deployment, seamless onboarding of service providers, faster time to floor, and improved RoI

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