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HCL Technologies

DRYICE iAutomate BROUGHT DOWN MANUAL PRIORITY INCIDENT REMEDIATION OF A MAJOR AMERICAN MEDICAL TECHNOLOGY COMPANY BY 40%

DRYICE iAutomate BROUGHT DOWN MANUAL PRIORITY INCIDENT REMEDIATION OF A MAJOR AMERICAN MEDICAL TECHNOLOGY COMPANY BY 40%

The client is a major American medical technology company that manufactures and sells medical devices and instrument systems headquartered in New Jersey.

Business and Technical Benefits

  1. Improved Mean Time to Resolution by over 50%
  2. Over 20% reduction in change failure
  3. Over 20% improvement in SLAs adherence

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