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HCL Technologies

DRYiCE ITSM enabled efficient monitoring of all operations to deliver high quality of services to the client

DRYiCE ITSM enabled efficient monitoring of all operations to deliver high quality of services to the client

The client is the world’s largest paper manufacturing company with Employee strength of 27,000+ and operates in over 45 countries.

Benefits

  • Customer realized Improvement in their IT operations maturity level with implementation of GBP Product
  • Real time SLA monitoring and control across all IT ecosystems
  • Enabled efficient monitoring of all operations to deliver high quality of services
  • Permitted service Integration with all IT vendors to control costs and improved services to the client
  • Empowered teams to work smarter and faster to deliver best quality of services

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