Customer Background

The world's largest producer of platinum, providing nearly 40% of the world’s output. It is also a major producer of diamonds, copper, nickel, iron ore, and metallurgical & thermal coal.

Business and Technical Benefits

  1. Over 80% reduction in daily SLA breaches
  2. Over 80% reduction in penalties due to breaches
  3. 100% reduction in manual reporting effort
  4. Predictive analytics to identify tickets about to breach SLAs
  5. Automated risk management approval workflow and real-time tracking of risks and remediation plans
  6. Real-time visibility and metrics measurement