The client is a financial services firm with more than USD 45B in revenue and presence in over 50 countries. It has a global workforce of over 100,000 employees.

Our Solutions:

DRYiCE iControl was deployed to sort and analyze ready business data and aid in decision-making. This allowed the top management of the company to handle situations better and improve the overall efficiency of the workforce. The major highlights of the solution included:

  • DRYiCE iControl helped in bringing together ‘off-the-shelf business intelligent systems’ and the underlying data to give them a business context
  • Measured the business impact, criticality of incidents, and determining deadlines for corrective action
  • Enabled proactive application monitoring and management leading to improved end-to-end system visibility
  • Implemented customizable visualizations across business, technical, and operations areas to enable business and infrastructure impact analysis reporting

The Business Impact:

  1. 60-70% reduction in the service-level outages
  2. 20% decrease in escalations
  3. Improved alignment of IT and business objectives