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Application Development & Support for 40+ multi-technology global programs across 12 countries for diversified global conglomerate

Application Development & Support for 40+ multi-technology global programs across 12 countries for diversified global conglomerate

Client
A $18 B Diversified, global Conglomerate in Security, Industrial controls & Safety business
 
Situation
  • Need for Enterprise Applications Rollout and Upgrades  across 12 countries
  • Enablement of Analytics for customer retention
  • CRM – Need for improved customer experience & Higher Bid-2-Win Ratio
 
Solution
  • Process based support model with Integrated (Apps + Infra) Global IT operations using HCLs proprietary MascOT framework
  • Transparent operations - Global view of Operations in a Single portal window
  • Function point based Apps dev model, Support has 10% flex ibility in built to absorb sudden demand spikes
  • Able to drive Opex costs down using IT operations and HCLs CIO 20/20 Tool kit
  • Employee first culture – highly engaged engineers leading to high CSAT
  • Transformation board commitment upfront to enable innovation
  • Re-badging of key Resources
 
Process & Technology Areas
  • Process Areas: Supply Chain, Sales and Marketing
  • Technologies: [Net, Java, Mainframe, Microsoft, JDE, Micro Strategy, SharePoint, SAP, Oracle, CRM, E commerce, SQL, Web technologies, CAD, CAM, Informatica, Cognos
  • Ips : MascOT
 
Benefits Delivered
  • IT viewed as a value creator
  • Global customer experience is now consistent
  • SLA driven operations in place reduced cost by 5% in the first 6 months
  • Process based model NOT people based
  • Opex cost reduction by 15% using technology, tools and processes
  • Value creation: 230 k worth value adds provided in the first six months of the engagement

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