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A Global Research-driven Pharmaceutical Company using J D Edwards Enterprise One 8.10 Apps

A Global Research-driven Pharmaceutical Company using J D Edwards Enterprise One 8.10 Apps

A Global Research-driven Pharmaceutical Company using J D Edwards Enterprise One 8.10 Apps

Client: A global research-driven pharmaceutical company established in 1891; discovers, develops, manufactures and markets vaccines and medicines in over 20 therapeutic categories; has about 50 offices worldwide in North America, South America, Europe, Asia Pacific, Middle East and Africa; This case exhibits HCL's capabilities in setting up an ODC and in delivering sustained value to customers.

Challenges / Objectives

  • Due to coexistent environments the JDE team was expected to be familiar with all the new technologies and gain functional and technical knowledge on all JDE modules to be able to meet requirements
  • AP Nightly Jobs are critical and time-bound and hence the recovery procedures had to be taken care of immediately if they failed or were not executed as per schedule
  • Proper documentation of customizations and enhancements done to the existing system


The Solution

  • Troubleshooting and resolution of production break/fix issues
  • Enhancements to an existing supported system
  • Implementation and testing of new application software releases or patch upgrades
  • 24 x 7 x 365 production support coverage including support for production schedules
  • Application monitoring and corrective actions (minor)
  • JD Edwards Configurable Network Computing (CNC) Administration support
  • Database Administration support
  • Coverage of 57 subsidiary sites across the globe


Additional Support

  • Subsidiary System - 3
  • Development work - FA/GL/Subs
  • Change requests % enhancements
  • Subsidiary interfaces rewriting
  • Business process study for FA
  • Support for Subsidiaries
  • JDE Product Support
  • Support to Asia Pacific and EMEA


Benefits

  • Reduced dependency on customer employees
  • Assured cost savings and optimized transition times
  • Single point of contact for user queries across the globe
  • Common competency center for all customer applications
  • Single offshore support center for all customer geographies
  • Continuous skill enhancement through formal/on-the-job training

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