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Global single instance consolidation on Oracle footprint

Global single instance consolidation on Oracle footprint


A US-based leading global provider of simulation software, with related services and systems, providing simulation technology and services to a broad spectrum of industries which include Aerospace, Shipbuilding, Automotive, Consumer products, Bio-technology, Plastics, Machine Tools, Metal Forming, Computer & electronics manufacturers and Universities.

Project Name

Implementation, Global Roll-out, Upgrade and Post Production Support

Key Challenges

  • The challenge to extend support to a number of non-English speaking countries which meant organizing rigorous training to acquaint team members with the cultural backgrounds, local languages, and works ethics
  • Plan and develop a fool-proof 24x7 Global Support Model, which means extending support services for mission critical applications across multiple time zones
  • Undertaking large volumes of data conversions task that spans more than 8 years


HCL Solution

Our association with client started almost three years ago with application support related jobs gradually growing to application upgrade and implementation. The array of services offered include:

  • Implementation Services
    • Implementation of CRM modules including Service Contracts
    • Implementation of Incentive Compensation Module that involved designing system for constant changes in sales compensation plans, with Monthly commissions, Quarterly bonuses and Yearly bonuses
  • Global Roll-out
    • Currently involved in global roll-out across the US, APAC, and Europe for Oracle Financials, Project Accounting, and CRM modules in 11.5.10 instance
  • Upgrade Services
    • Application upgrade from 10.7 to 11.5.4 involving migration of custom Lease Management application to Oracle CRM-Service. Modules involved
    • Upgrade and Conversion from 11.5.4 to 11.5.8 versions in US and Latin America
    • Upgrade from 11.0.3 to 11.5.8 for Financials (PO, AP, AR, GL, FA and CM), Order Management, Inventory, CRM (IB, IC, SC) in Europe
    • Application maintenance & support for Oracle Financials, Manufacturing (WIP, BOM), OM & Distribution, HRMS and CRM
  • RICE Services
    • RICE services around the application and database management services
    • Development of interfaces for Oracle Application with Discoverer and Lotus Notes. Discoverer is used to produce management reports and Lotus Notes is used by sales and marketing team
  • Application Maintenance & Support
    • Global Support covering multiple geographies including North America and Asia Pacific
    • Application maintenance & support for application on 11.5.4 and 11.5.8 instances. Modules supported includes: OM, IB, PO, INV, WIP, BOM, CM, AR, AP, GL, FA, HR, IC

Business Process Re-engineering

Client’s primary business includes selling software and providing maintenance and support services. The support and maintenance contracts for the software was tracked in order management module (i.e.) to sell a support service, an order used to be created for service.

Client faced problem in tracking different services that are offered as well as renewing a service was not supported through order management. Hence we suggested implementation of ‘Service Contracts’ module that benefited client since the old BOM structures and install base tables were cleaned to reflect more accurately what the customers own and what was shipped.

  • Business process re-engineering was undertaken prior to implementation of Service Contracts and upgrade from 11.5.4 to 11.5.8.
  • Rigid controls were put in place to monitor complex business processes in compliance with SOX requirements.
  • Involved redesigning business processes for order processing and revenue recognition.
  • Client's support team benefited from the ability to track what service their corresponding customer's were entitled to.

Services Offered

  • Implementation & Global Roll-out
  • Up-gradation (application/database)
  • DBA support
  • RICE **
  • Post Implementation support
  • Application Maintenance
  • Others

**(Reports/Interfaces/Customization and Extensions)

Technology Stack

  • Domain
    • Software and Services
  • Oracle Application Version
    • 11i
  • Skills Demonstrated:
    • 1 Program Management
    • Project Management
    • Manufacturing modules
    • Financial modules
    • HRMS modules
    • OM & Distribution
    • CRM Modules
  • Application Environment
    • VPN – Nortel Connectivity
    • Sun OS 5.8
    • Oracle Apps 11.5.4 / 11.5.8 / 11.5.10
    • Developer 6i

Business Benefits

  • Benefit in IT Operations
    • Up-to 60% in cost saving for the company as a result of optimal mix of onsite - offshore model
    • Reduce IT expense within the organization (investment in people)
    • Consistent and predictability is service delivery
  • Benefit in Business Operations
    • Introduced clarity in tracking support services offered for client’s products & services. We suggested and successfully implemented Service Contract to simplify management of service contracts, warranties, and extended warranties on sales of support services
    • Strict controls introduced to simplify complex business processes and redesigned the Order processing and revenue recognition process

Value Delivered

  • Web-based application PMO Dashboard used for Issues Tracking and Escalation Routing and Problem solving
  • Onsite/offshore resource mix for global support and large knowledge repository
  • High quality process based development standards (CMM) ensuring zero defects and risk mitigation
  • SLA driven metrics for service delivery


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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.