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HCL helps a leading high tech client reduce IT Total Cost of Ownership (TCO) by 25% over a 3 year period

HCL helps a leading high tech client reduce IT Total Cost of Ownership (TCO) by 25% over a 3 year period

Client
  • An industry leader in data center networking solutions and services that enables Global 500 companies manage their most vital information assets round the clock
  • Most of the world’s data flows through its equipment and data center networks built on its technology
 
Situation
  • Need to focus on strategic initiatives by releasing bandwidth of resources engaged in support.
  • Maintenance of  150+ external applications with Oracle Apps
  • Consolidating the IT Systems of companies that were acquired by Client and integrating into one system.
  • Reduction of R&D costs and acceleration of time-to-market for Client’s products.
  • Support IT to enable Business Transformation 
 
Solution
  • Utilizing HCLs co-sourcing  managed services model that enabled our Client to focus on its strategic initiatives by releasing bandwidth for daily criticalities
  • Taking ownership of Support/RFE (Request for Enhancements) in Operations, Finance, HRMS, CRM, Boundary Apps, Data Warehousing, and covering most of the company’s IT and business landscape, thus enabling the continuous responsiveness of IT to Business
  • Risk-free transition of projects/ support
  • Providing strategy consulting to define road map for areas of improvement
 
Process & Technology Areas
  • Process Areas: Sourcing, Supply Chain ( Operations), Sales & Marketing
  • Technology: Oracle ERP, Demantra, Hyperion, SFDC, Informatica, OBIEE, Agile, SOA, Fusion Middleware, Interwoven, SharePoint, & BMI
 
Benefits Delivered
  • Reduction in Total Cost of Ownership (TCO) by 25% over a 3 year term
  • On time transition of all in-flight projects to the managed services teams
  • 20% productivity on business as usual activities over contract term
  • Critical incident reduction and system stabilizations
  • Consistent customer experience – One SLA  standards globallySeamless integration of a new company into client’s IT environment in a span of 3 months.
  • Risk-free transition of projects to HCL; substantially enhanced IT capability - able to deliver all application and web development projects on time
  • Operations driven Strategy & Road Map definition with Focus on streamlining business processes and aligning IT to business

 

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