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Jump Start – HCL’s Greenfield Implementation of MS CRM 3.0 For A Leading Software Maker

Jump Start – HCL’s Greenfield Implementation of MS CRM 3.0 For A Leading Software Maker

Customer: Microsoft, Redmond, USA: “JumpStart Project”

HCL

Microsoft did a due diligence on the methodology and skill sets available in the Microsoft CRM suite worldwide and chose HCL as their implementation partner for this strategic customization engagement.

Project Description

Microsoft Business Partners – Microsoft wanted to provide an off-the-shelf Microsoft CRM Version 3.0 based solution, with necessary customizations to suit their business to their partners whose typical size is 20 resources, either part time or full time employees. Business Partners sells Microsoft Products and Services in their respective area, across USA, Microsoft aims to provide ‘off the shelf’ customized product to 7000 such partners in USA.

Microsoft CRM Modules Covered

The following modules of Microsoft Dynamics CRM are covered under this Customization Project:

  • Sales Management
  • Marketing Management
  • Service Management

The partners are to access the Microsoft Dynamics CRM using their outlook client (PDA/laptop/desktop)

Business Benefits

  • “Off the shelf” – customization would help Microsoft to have their business partners manage their business using Microsoft CRM based solution – start to use instantaneously.
  • Easy of use - management of the sales/marketing and service cycle.
  • Seamless usage & integration with current environment.

Achievements

HCL implemented the 'off the shelf' project, on schedule, with quality deliverables. Microsoft commended the project delivered by HCL.

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