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SAP enabled Business, Operations & IT Transformation for second largest global supplier of micro processors, graphics and media solutions

SAP enabled Business, Operations & IT Transformation for second largest global supplier of micro processors, graphics and media solutions

Client
World's largest automotive suppliers and the leader in automotive safety, headquartered in Livonia, MI. One of the top financial performers in the industry, with 2009 sales of $11.6 billion. Supplies more than 40 major vehicle manufacturers and 250 nameplates and holds leading positions in all of its primary product categories.
 
Situation
  • Customer having a diversified portfolio of products such as Computation Products, Graphics and chipsets, consumer electronics and embedded products.
  • Need to maintain cost management efforts on an ongoing basis.
  • Need to improve supply chain efficiency to respond to changing demands for products
  • Reduce IT  expenses while maintaining service quality by creating a variable-cost model
 
Solution
HCL Co-sourcing Model, to enable Client to experience higher control and higher P&L impact in a new sourcing model - that is asset light, comprehensive and collaborative
  • Applications management and   helpdesk services
  • SAP R/3 support, Adexa, Ariba, Informatica, Remedy, Control M
  • Custom Mainframe and UNIX legacy systems, Custom Web Based systems/Client Server applications related to Sales, Quality and Manufacturing,
  • L1 to L3 support for all of the above
  • Infrastructure management service
  • Helpdesk services (First level and Second Level), Desktop application support
  • Desktop services (onsite), Email and calendaring, LAN/WAN management
  • Security support
  • Tool implementation
  • Server, storage, and data center administration 
  • Process & Technology Areas
  • Process Areas: Sales & Marketing, Sourcing, Manufacturing.
  • Technologies: SAP, QAD, MS, .Net, Peoplesoft,
  • HCL IP: MASCoT
 
Benefits Delivered
  • Root cause analysis and system improvements reduced recurring issues by 25%.
  • Application availability of more than 99.5% (exclusive of planned downtimes) has meant minimum disruptions to business.
  • Repeatable desktop procedures developed to have a process centric model
  • 24*7 Application Support across users
  • 80 Locations, 4200+  Phone Calls and 1500+  Email/Web Tickets
  • Project delivery on CRM , BI
  • Incident volumes reduced Y on Y
  • Productivity gains 20%
  • Hand over to support model – for projects ensured no downtime 

 

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