Skip to main content Skip to main navigation Skip to search Skip to footer

SAP implementation for a leading water utility in UK

SAP implementation for a leading water utility in UK

Client

Leading water utility company in UK

Area of Engagement

  • SAP Implementation - CRM, Asset Lifecycle Maintenance (ALM), IS-Utilities, Business Warehouse, ePortal, FI, HR, MM, SD


Business Problem

  • Reduce Operational expenses and reduce complexity (use of multiple software packages)
  • Cost effective solution for Competitive Tendering and Outsourcing (CT&O) initiative
  • Comply with Euro regulations


HCL Solution

ALM Footprint

  • Customer Service Management - Service order and Account Management
  • Plant Maintenance - Asset Structuring, OFWAT Reporting
  • Portal - Contractor Workbench & Confirmation of jobs by vendors
  • CRM - Operational Call Center
  • Computer Telephony Integration (CTI)
  • Mobile Asset Management

ISU Footprint

  • Connection and Device Management - Plant engineering & Construction
  • Consumption Data Collection
  • Billing - Billing of Residential customers , Commercial and Industrial customers
  • Customer Financial Management - Receivables & Collection Management & Auditing


Customer Benefits

  • Increased predictability in capital costs
  • Leveraged on SAP Best Practise processes
  • Euro compliance achieved
  • Accurate Level of Service (LOS) monitoring
  • New Connections - no billing delays because of byelaw inspections
  • Streamlined Annual Billing process
  • Improved Call Centre Operations
  • Improved visibility & audit-ability

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.