Healthcare ITSM | HCLTech

When COVID-19 struck, a major hospital in western Europe needed to quickly enable front-line teams’ access to critical equipment and systems, provide the support needed for effective patient care, and make remote work secure. To accomplish this, an Enterprise Studio architect worked in close collaboration with the client team to implement a solution built on service management tools from Broadcom (formally CA Technologies). The team several major changes (one in just 3 days) that improved the lives of 1,000s of hospital employees and countless patients.

About Enterprise Studio

Enterprise Studio by HCLTech is the leading provider and preferred services and education partner for Broadcom Enterprise Software solutions, and a leader in Agile transformation and DevOps consulting.

Whether you’re an established Global 500 company or a new disruptive force in your industry, we can help you navigate those complexities that come with competing in an interconnected digital era.
We can help you achieve your desired business outcomes quickly and confidently by leveraging our team of seasoned technologists, coaches, educators, and our power as a global solution provider and Tier 1 global value-added reseller of Broadcom CA Technologies enterprise and mainframe software.

Many of our Enterprise Studio experts are from the former professional services unit of CA Technologies. As we have for decades, our teams support and help lead organizations to innovation using powerful enterprise software solutions and cutting-edge methodologies – from API management to security, business management to AIOps, and continuous testing to automation.

Impact at a glance


Quickly enabled thousands of non-medical support employees to work from home


Removed organizational bottlenecks to improve their ability to treat COVID-19 patients effectively


Launched new approach for automating medical device and accessory provisioning that improved responsiveness and reduced complexity

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