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Business Process Reengineering for a Global Integrated Logistics Solution Provider

Business Process Reengineering for a Global Integrated Logistics Solution Provider

Client

A global integrated logistics solution provider

Business challenges

  • Lack of common interface/system for the same business process across the organization
  • Lack of single, clean and uniform source of customer maser data affecting data quality and data integrity that are required for important operational and management reporting
  • Loss of control and service quality issues
  • High compliance and high customization of services
  • Real time access to information & perfect shipments

 

HCL Approach

 

  • Study, analyze and recommend enterprise-wide high-level business process and IT system 'change' requirements through a BPR exercise
  • ERP evaluation process
  • Development of high level IT enterprise architecture

 

Business Areas Addressed

 

  • Proposal/quote process
  • Freight transportation process
  • Shipment booking/receiving process
  • Compliance/customs brokerage process
  • Consolidation/deconsolidation process

 

Business Benefits

 

  • Comprehensively re-engineer process for freight forwarding business for air, ocean and road
  • Re-design existing business processes across the freight forwarding, logistics and transportation product lines and define new business processes and Information Systems Application portfolio to align with business requirements

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