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Defining the IT Strategy for a Large Systems Supplier for the AMR Market

Defining the IT Strategy for a Large Systems Supplier for the AMR Market

The customer is a large systems supplier for AMR market.

Area of engagement

Analyzing and defining the IT strategy for the customer across key business areas like Planning and forecasting, order management, Procurement and Customer Services.

Customer Need

The customer had acquired 4 significant multi-million dollar operations during a thirteen month period and was facing huge challenges in incorporating operations, products, and customer base of acquisition Partners. Also there were numerous challenges to R&D, Sales and Management practices on both organizational and product levels.

Solution

HCL defined the "IT Strategy" by analyzing the existing business strategy, drivers, IT applications, processes & challenges and had the following deliverables

  • Provided a consolidated IT strategy, including a framework for scalable dynamic architecture
  • Prepared a detailed framework to address the restructuring of IT applications
  • Identified gaps between the current and future state architecture in terms of process, integration, and data
  • Defined future Enterprise IS Architecture by understanding a detailed enterprise application landscape
  • HCL also presented a phased migration plan for tactical and strategic projects based on which the customer determined to upgrade to the new recommended environment

Value Delivered

  • HCL's recommended IT Strategy has proved to be the most comprehensive, and addresses both current and future growth in the most optimal way
  • The evaluation process was able to shed light on constraints to implementation that weren't considered previously, such as time restrictions affecting the window of opportunity for change and company budgeting cycles
  • Customer later appointed HCL to re-engineer its business processes
  • The IT framework can now access, distribute, collate & coordinate information throughout customer various locations and supply chains
  • The Enterprise-wide integration architecture manages data flow with the least amount of manual intervention
  • HCL was a one-stop-shop for customer

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