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Global Veeva Interface Development and Support

Global Veeva Interface Development and Support

SFDC Veeva Interface Development and Application and Data Support for leading Pharmaceutical organization


Client

The organization is the 10th largest pharmaceutical company in the world with approx. 40,000 employee's worldwide. The organization has clinical research conducted in 50+ countries, R&D facilities in 8 countries, manufacturing plants in 13 countries and its products are marketed in over 125 countries.

Industry

Pharmaceutical

Size

  • Total user base: 20000+
  • HCL team size :  50+ (Dedicated ODC)


Geography

Global (Americas, Europe, APAC, Japan, ANZ)

The Business Scenario

The organization is implementing a global CRM solution (VEEVA) to support its field and office based sales staff. Veeva SaaS solution is the chosen CRM system of choice which will be integrated with the organizations master data management systems and multitude of local systems that the organization and its subsidiaries across geographies have implemented to support sales, marketing and support functions. Objective of this program is to:

  • Move to a Cloud based CRM solution
  • Reduce the number of existing CRM applications and the associated costs
  • Implement a simplified solution with improved user experience
  • Process simplification and standardization
  • Build a solution which is both agile and scalable


Scope

  • HCL has been chosen as the global implementation partner to design and implement interfaces for the Veeva SaaS solution
  • HCL will also provide Global Veeva and SFDC Call Center Application and Data Support & interface Support

Scope of Global Veeva and SFDC Call Center Application

HCL Support Desk

Integrated Support Model

  • Single window approach for global support covering:
    • Veeva and SFDC Call Center Application and Data Support
    • Integration Support (Troubleshoot, Resolve Data and Interface Issues)

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