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Integration of Vendors in Supply Chain for a Indian Retail Giant

Integration of Vendors in Supply Chain for a Indian Retail Giant

The customer is a dynamic Indian retail giant.

Area of Engagement

Sourcing system to integrate vendors in the supply chain for better visibility.

Customer Need

The customer was facing the following problems:

  • Current system was not able to track, identify, and retrieve POs by vendors
  • Status of an order could not be assessed
  • Delivery date slippage leading to stocks-outs or over stocking
  • Sourcing problems also impacted quality team's checking routine during manufacturing cycle
  • No access to stock volumes leading to wrong sourcing decisions


Solution

HCL's solution covered the following:

 

  • Identification of all entities involved in the supply chain
  • Differentiating the key business from the moderate (revenue basis) to prioritize sourcing
  • Integrating vendors into customer's sourcing process
  • Re-engineering processes to shorten PO life cycle
  • Establishing vendor collaboration
  • Establishing visibility in the PLC


Value Delivered

 

 

  • PO processing cycle time reduced from three days to one
  • Vendor response time on order acknowledgment reduced from seven days to two
  • Online vendor request for change in delivery date reduced from seven days to two
  • Vendor rationalization resulted in on-time, and on-order delivery

 

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