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Migration of Application to Force.com- Leading ISV

Migration of Application to Force.com- Leading ISV

Services

Size

  • Geo Spread: Global

The Business Issue

Migrating an existing On-premise IT Service Desk Application to On-demand application using Force.com. The existing application IT Service Desk Express Application required a infrastructure and administration team to configure and manage the IT Service Desk processes. The challenge was to create a unified administration and configuration setup & user management which is scalable and robust. The application was to be developed in a very short span of time.

Technical Challenges

  • Developing scripts to push pre-requisite data for the application
  • Integrating .Net based components with Force.com Platform
  • Replicating existing .Net logic into Force.com

Results/ Benefits

  • Rapid developed on Force.com in 5 months as compared to 2 years on .Net
  • Improve efficiency by streamlining the request submission process
  • Customizable processes to improve business efficiency
  • Flexible architecture to suit different business needs
  • Reduced costs on user training and installation
  • Anywhere anytime access to the solution

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