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Product implementation for a US mortgage Lender resulting in timely delivery to enhance their operation excellence

Product implementation for a US mortgage Lender resulting in timely delivery to enhance their operation excellence

Customer

A top 10 residential mortgage wholesale lender, also a subsidiary of Fortune 100 bank providing products and services via its Account Executives throughout the United States.


Business Requirements

  • Maximize ROI through constant process improvement and scalability in tweaking the different Mortgage process
  • Integration of the disparate applications in various platforms used for various mortgage processes under one framework
  • A complete system to automate, support and improve the lending operations processes
  • Automated Loan Quality Check Process at various stages
  • Ability to control operation hours of online Pricing/Locking services and associated services like underwriting & loan submission for the wholesale & correspondent divisions/channels
  • Reduce the heavy Cost incurred to manage development releases, system administration and Database administration activities
 

HCL Solution

  • Implementation of the chosen product ‘Mortgage Cadence Orchestrator’
  • Customization and implementation of lender’s workflows, products and documentation
  • Configured the product to handle wholesale mortgages
  • Data Flow based processes to a single Work Flow based system
  • Ability to control hours of operation for online Pricing, Locking and Underwriting activities
  • Created and implemented the Defect tracking log (a tool for Quality Control) for Post Closing and the Capital Markets Fulfillment departments to manage and repair loan defect after post closing and for tracking bulk sale
  • Complete end-to-end testing suite for efficient and faster regression testing
  • Unique Release Management approach with defined check points and processes
 

Technology

  • Visual Studio 2005, .NET, C#, Windows Form, Web services, SQL Server 2005, eManager Testing tool, Mercury Quality Center, MS Enterprise Application blocks 3.1, Business Objects, Enterprise XI (Desktop & Web Intelligence), Crystal Reports XI
 

Business benefits

  • Leverage existing components and agile development which enables customer to launch new conforming loan products
  • Substantial reduction in cost through automation and enhancement of quality control process and thereby reducing the number of repurchase loans
  • High quality of the deliverables thus reducing QA & UAT cycle time for each implementation
  • Cost reduction through decommissioning multiple BackOffice applications by consolidating them into single framework
  • Consolidated and Real Time data accessible to all users
  • Timely delivery and information flow helped lender to enhance their operation excellence

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