Fostering Sustainable Innovation
Fostering Sustainable Innovation
The customer is a global leader in Enterprise IT infrastructure and has introduced revolutionary products in the office automation space over the last three decades. These innovations touch all major aspects of the business process from back office support to end user output. Their high R&D investments are focused on creating revolutionary products and business services around the same.
HCLT signed a broad transformational partnership with the customer, covering various business areas including system integration, infrastructure management services, product engineering and joint innovation investments. As part of the relationship, HCLT engaged with the customer across multiple services lines. The result was a transformational engagement that provides business impact though an extended innovation ecosystem.
Our Solution and Differentiator
Transformational Program 1- Extending Innovation ecosystem to deliver innovation in the consumer space
The focus of development for the HCLT team was quick turn-around of prototypes, independent development, high prototype ownership and the ability to build business case for extended investments. These solutions are developed keeping in view the end consumer and enable the customer to understand and target the consumer market. Some of the solutions developed this year include: Coupon management and Intelligent Paper.
The HCLT team devised a solution that not only focused on user-experienced but also reduced energy consumption. The solution included multiple target technologies such as background color optimization, page display optimization and alert. Implementation was designed to work in either the end-user or web-server locations.
Transformational Program 2- Leveraging existing platform enables new business
The customer’s business model revolves around large capital equipment sales and frequent consumables replenishment. However, due to business processes being mostly semi-automated, process intensive and requiring support from service personnel, the customer was unable to scale up their service business. A solution that would seamlessly integrate distributors, sales channel partners, payment partners and also simplify the re-ordering process for the end user was required.
HCLT delivered a monitoring and re-ordering solution on its own platform to structure a new business for the customer. The firmware and PC application integrated with the cloud-based platform simplified the customer interaction to order supplies on ‘Just in time’ basis. Each channel partner can customize their store to be accessible for the end-user based on pricing, store design and store supply strategy.
The largest benefit for our customer was the expansion of the market for OEM supplies and creation of a strong services business while being sensitive to channel partners’ business needs. HCLT was responsible for the complete development of the platform.
The transformational services within the customer engagement which included over six product engineering engagements and two end-to-end product development case studies. These illustrate the importance of utilizing existing solutions to deliver ‘innovation-as-a-service’ and developing new offerings for consumers.
HCLT not only provides core product development services but also aids customers in creating ecosystem advantages around their products, either through collaborative strategic services or through HCLT Productized Solutions. This is what is called - Engineering out of the Box or EOOTB™ at HCLT.