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HCL helped a leading Hotel Chain increase uptime of its Revenue Management Applications from 97% to 100% by providing Revenue Management System Support

HCL helped a leading Hotel Chain increase uptime of its Revenue Management Applications from 97% to 100% by providing Revenue Management System Support

HCL helped a leading Hotel Chain increase uptime of its Revenue Management Applications from 97% to 100% by providing Revenue Management System Support.

Business Need

  • Customer wanted to make their Revenue Management application stable and available to business on a real-time basis


Solution Highlights

  • At any point in time, number of open ticket counts were not beyond 10.
  • Successful management of application support in fixed cost with new applications added to system
  • Providing 24X7 support by optimally using resources across US and India geographies round the clock
  • Minor enhancements (effort <45 hrs) were included in scope of work
  • Documenting the functionality and architecture of the application for future handover to a new vendor.


Benefits Delivered

  • By providing Revenue Management System Support and initiative like 24X7 support the applications had an 100% uptime and a considerable reduction in number of tickets.


MTTR - HCL Tech

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