Skip to main content Skip to main navigation Skip to search Skip to footer

HCL helped a leading hotel in maintaining the system uptime to 99.8% and reduced tickets by over 60% in 6 months by providing PeopleSoft Support

HCL helped a leading hotel in maintaining the system uptime to 99.8% and reduced tickets by over 60% in 6 months by providing PeopleSoft Support

Business Need

The Hotel Group wanted support in their Finance & Customer Management Applications (PeopleSoft CRM)

Solution Highlights

  • Customize CRM Support and Helpdesk modules to suit the business requirements
  • Applied up to date Vendor patches for PeopleSoft CRM
  • Implemented a Case Life Cycle customization
  • Improved Performance issue in PeopleSoft CRM.
  • SOX compliance for change control process, design specifications, coding & testing etc
  • Managing approval process for production changes

Benefits Delivered

  • 20% increase in tickets closure within 6 months
  • Reducing tickets by over 60%
  • Maintaining the system uptime to 99.8%
  • Increase Customer satisfaction by customizing helpdesk for CRM

 

PeopleSoft - HCL Tech

 

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.