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HCL helped a leading Hotel save over 400 K annually on support of Loyalty management application

HCL helped a leading Hotel save over 400 K annually on support of Loyalty management application

Business Need

The Hotel Chain wanted to reduce support & maintenance cost of the loyalty management application by almost 30%

Solution Highlights

  • HC L took over end to end application support for loyalty application.
  • Implemented SLAs & reduced MTTR for timely defect resolution leading to reduced defect count on an ongoing basis.
  • Utilized HCL’s support best practices to clean up backlog of support defects.
  • Automated testing of the Loyalty web application to reduce time to market.
  • Design and Development of Automated Test Scripts using Quick Test Professional (QTP).


Benefits Delivered

  • Cost saving of $350K per annum in support and maintenance cost.
  • Brought down the defects from 40 to 5 per week through proactive maintenance.
  • Delivered saving of $85K per annum on testing.


Loyalty Application Support - HCL Tech

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