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Extending customized Solutions, Support Functions, Maintenance and System Enhancement for a leading pension administrator in U.K

Extending customized Solutions, Support Functions, Maintenance and System Enhancement for a leading pension administrator in U.K

Client

One of UK’s leading business process outsourcing companies, providing pensions administration, payments and collections, complaints handling and skills resourcing of services to more than 150 major public and private sector organizations. As specialists in its field Client covers all aspects of Defined Benefit and Defined Contribution pension schemes and annuity administration.

Business Problem

Handling pension administration operations has been a challenge for the Client in the recent times. Many processes needed manual intervention and were loaded with paper work, greatly influencing the lead time to complete tasks.

Engagement Overview

In a recently initiated transition of pension administration operations of the client, HCL played a crucial role. Outsourcing of existing operations, configuring Pension schemes, and Technological enhancement of the client systems were major initiatives undertaken by HCL. HCL team captured and documented the processes and Calculations, trained the offshore executives ensuring a smooth transition of operations in a span of 3 months.

Benefits

Outsourcing and establishing of FTEs (full Time Equivalents) at HCL in pension administration has been a historical milestone for the client and HCL. The Client is now carrying its operations more economically with an able Technological and domain assistance from HCL. Complex U.K. pension calculations needed a strong domain support in the outsourced mode. Following were the Key Benefits delivered:

  • Off shoring major Pension administration Processes
  • Automation of the processes eliminating manual intervention
  • Configuring of new Schemes and sub processes into the system
  • Automating complex pension calculations and integrating them into the system
  • Integration of hitherto disparate processes effectively into an automated tool
  • Entire gamut of operations is now more economical and effective

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.