A global medical technology company, which provides innovative solutions that help advance medical research, wanted to enable an omnichannel routing for their contact center to modernize their customer experience. Read the case study to learn how HCLTech helped the company migrate their on-premises contact center architecture to a cloud based solution, enabling them to achieve customer experience and business agility.
For more details, please reach out to us at Contact.FluidCC@hcl.com a global medical technology company omnichannel routing and modernize their customer experience