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A leading multinational Oil & Gas corporation with over 100,000 global users in a heterogeneous workplace environment had been under immense pressure to handle its diverse end-user landscape.
The company's business performance was adversely affected by challenges such as decreased efficiency, poor end-user experience.
Powered by integrated technology, HCL helped the client in automating business processes and eliminating redundant operations thereby enhancing the way end-users connect, collaborate and communicate. The client significantly improved productivity, increased first contact resolution, reduced number of incidents, improved customer experience score.