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Modernizing customer experience using AWS for a Multi-National Railway company

A European multinational railway company wished to deliver enhanced employee and customer experience. However, the existing legacy contact center solutions were acting as a hindrance in their vision to adopt a modern contact center. Read the case study to know how HCL helped the company achieve a consumption-based public cloud solution for an intelligent contact center.

For more details, please reach out to us at Contact.FluidCC@hcl.com

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