Skip to main content Skip to main navigation Skip to search Skip to footer

Technical Help Desk for ISV's

Technical Help Desk for ISV's

Customer

One of the world’s leading application infrastructure software company.

Business Challenge

  • Requirement of effective real-time support for critical services for more than 15,000 customers around the world
  • Large number of product lines
  • High technical competencies required
  • Robust customer support system required to handle the large volume of critical support cases


HCL Solution

  • Operates 24x7 Global helpdesk offering L1 and L2 support for more than 7 product lines
  • 55 Support Engineers working on more than 1800 cases


Value Delivered

  • Single technical helpdesk for multiple product lines
  • Significant increase in customer satisfaction
  • Creation of an extensive online knowledge base

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.