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IT Governance for a Leading Global Bank

IT Governance for a Leading Global Bank

Customer is a leading Global Bank

Customer Need

  • Management facing difficulties in monitoring and tracking of issues —manual reporting mechanisms infested with inaccuracies
  • High manual effort spent on tracking of issues
  • Time lag in reflection of exact status of issues was resulting in poor reflection of service levels and lowering customer satisfaction due to delayed response

 

Solution

 

  • HCL recommended con figured and implemented Mercury ITG tool across five key business processes of bank's CMMi and Strategy & Architecture team:
    • Audits and Audit Issues Tracking
    • Assessments and Assessment Issues Tracking
    • Architecture Reviews
    • Capacity Rightsizing
    • Application Decommissioning
    • Developed Utility for Data Upload from Excel
  • Provided full Deployment Support
  • Supported for one month post implementation to ensure a smooth transition

 

Value Delivered

 

  • The integrated tracking tool features helped bank achieve reduction in the manual effort for tracking
  • A real time view of the request status based on the status being monitored and tracked helped in effective tracking
  • Enhanced productivity - Approvals configured through workflow, notifications sent at relevant intervals
  • Enhanced management control - Management Reports Generation automated

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