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BPO - Reduction in cost using the onsite- offshore model

BPO - Reduction in cost using the onsite- offshore model

Customer
A large non-profit American health organization providing integrated health delivery system

The Challenge
To reduce application support costs using the onsite-offshore model, thereby enabling the client to re-deploy its own resources for internal roll-out of the ‘EPIC’ suite

Value Delivered

  • HCL, along with the client, jointly chose three pilot applications as a proof-of-concept for the offshore delivery model. The client billed the pilot “a success”.
  • The client trusted several applications to HCL for maintenance.
  • HCL currently provides production support and application maintenance to about 30 applications through multiple onsite client facilities, as well as offshore.
  • All applications are in their steady-state support phases after completion of the knowledge transfer phase

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