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ORACLE

ORACLE

Customer
A global research-driven pharmaceutical products and services company, with over $5.8 billion net sales and 63,000 employees worldwide

The Challenge

  • Handle critical change requests in Oracle HRMS
  • Fix ETL errors
  • Cross-train resources in all areas pertaining to the client

Value Delivered

  • Application Maintenance and Support of CIM Application (HRMS)
    • Handling Mercury cases
    • On-call support in case of high-priority issues
    • Handling enhancement requests through Clear Quest
  • Maintenance and Support of CIM ETL Process (HRMS)
    • Handling Mercury cases
    • Monitoring ETL process and fixing issues, if any
    • Handling enhancement requests through Clear Quest

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