Skip to main content Skip to main navigation Skip to search Skip to footer

Business Process Assessment

Business Process Assessment

Customer

A leading portal

The Challenge

The customer identified the need to optimize & automate the IT-intensive processes running behind its shopping portal in order to

  • Enhance the end-consumer satisfaction level
  • Improve merchant click data tracking
  • Increase the productivity of business users
 

HCL’s Solution

  • Understanding of the objectives and processes and identifying the gaps
  • Identification of business objectives for the portal
  • Identification of high impact processes
  • Content Management
  • Reporting
  • Capturing AS-IS Model for the high impact processes using a modeling tool
  • Studying of industry & technology best practices
  • Examining existing system architecture & future IT plan
  • Evaluating leading Content Management & Web Analytics tools
  • Translated automation opportunities into system requirements
  • Requirements were reviewed and prioritized with business users
  • A proof of concept was delivered along with recommendations
 

Value Delivered

  • Business users will have better control on the site in terms of content publishing - Identified 64 high priority opportunities in content management Processes
  • Business users will be able to perform more informed content updates leading to enhanced user satisfaction - identified 25 high priority opportunities in reporting processes
  • Business Analysis and recommendation based on standard methodology and process

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.