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HCL SUPPORTS THE CUSTOMER’S VISION FOR ENHANCED PROBLEM MANAGEMENT AND CONTINUED IMPROVEMENT

HCL SUPPORTS THE CUSTOMER’S VISION FOR ENHANCED PROBLEM MANAGEMENT AND CONTINUED IMPROVEMENT

THE CUSTOMER A leading beer company in the U.S. headquartered in Chicago and employing more than 8600 people at their offices, breweries and other manufacturing facilities.   BUSINESS CHALLENGES
  • Highly complex landscape consisting multiple applications integrated through various inbound and outbound interfaces
  • Business critical applications hosted on Legacy and EOL platforms
THE HCL SOLUTION
  • Established governance processes and forums to continue to monitor and measure HCL’s delivery through transparency and outcomes-based analytics
  • Enabled continuous improvements and effective problem management by identifying leads for Problem Management, Change Management and Incident Management; these leads worked with all the teams to setup and ensure the right execution of new processes

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