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Workforce Management-Implementation of Workforce Management System

Workforce Management-Implementation of Workforce Management System

Customer

A Fortune 500 multi-billion-dollar US major, is a designer and marketer of branded apparel, footwear, and accessories.

The Challenge

  • Manual employee scheduling with each store responsible for its own workers
  • Handwritten schedules prone to error and time consuming to produce which makes it incredibly difficult to see trends or get a complete picture of the company as a whole
  • No visibility to payroll costs affecting the stores and selling expenses
 

HCL’s Solution

  • Web-based solution which makes same information available to managers at all levels
  • Incorporation of sales, payroll, and scheduling data, as well as comparative LY information
  • Analysis of historical sales trends and then forecasting the best use of valuable human resources
 

Value Delivered

  • Enabled store managers to schedule faster and more efficiently, and provided the company's executives with the metrics needed to optimize staffing
  • Closed the gap between employee scheduling and store performance
  • Maximized the level of labor efficiency for enhanced customer service
  • Delivered rapid ROI to the small and midsize retailer
  • Tangible effect on the payroll cost

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