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Software product engineering services

Software product engineering services

Customer

A leading Service Resolution Management solutions provider in the Customer Interaction Management realm

The Challenge

Providing efficient product engineering services

  • Maintaining a dedicated team of resources with the flexibility to ramp-up or down as needed
  • Knowledge Management to provide continuous value to customer
  • Ensuring minimal impact on deliverables during transition phase
  • Extending service offerings to include Professional Services

HCL’s Solution

  • HCL provided the customer with full-lifecycle software product engineering services for new products and partial lifecycle services for sustaining existing products.
  • We achieved quick product understanding and ramped up to 120 trained professionals in less than 10 months with resources working on various technologies and multiple product lines.
  • HCL provided engineering for feature releases, maintenance releases, patches, escalation and implementation support, and performance and scalability improvements for existing products and design and solution architectures for future products.

Value Delivered

  • HCL commenced direct contact with several of the customer’s customer offering professional services and improving customer relations.
  • Customer has been able to concentrate on new products and market offerings
  • Reduce the time-to-market for products
  • Offer better responsiveness to customer requirements and competitor initiatives
  • Offer enhanced customer support through efficient and high quality professional services.

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.