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Creating benchmarks of excellence: HCL’s phase commitment improves a client’s product quality

Creating benchmarks of excellence: HCL’s phase commitment improves a client’s product quality

An American multinational company headquartered in California, the client designs, manufactures and sells networking equipment.

During the association with the client, HCL tackle d the following problems:
 
• Huge product defect backlog that constantly increases 
• Higher inflow of customer-found defects/customer cases 

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