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HCL Technologies

HCL enables consistent, multi-channel customer communication

HCL enables consistent, multi-channel customer communication

HCL enables consistent, multi-channel customer communication by centralizing correspondence generation and management for a leading insurance company improving overall productivity by 35%. Leveraging its niche capabilities in the areas of eServices, HCL diagnosed the business and technical requirements of the client and outlined its strengths by offering a unique Customer Communication Management (CCM) solution that can be used to onboard multiple departments and business units.

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