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HCL provides actionable insights to an Australian retailer to reduce response time for social customer feedback to less than 48hrs

HCL provides actionable insights to an Australian retailer to reduce response time for social customer feedback to less than 48hrs

The client a Fortune 200 financial services focused on providing banking, investment and insurance services to personnel and their families that serve, or have served, in the military of the United States and other selected federal agencies.

The client company reduced operational costs by 50% by establishing an enterprise Voice of the Customer (VoC) services across channels such as mobile, Web, e-mail, call center, survey, blogs and manage large volume of unstructured big data using a system integration approach.

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