World’s leading restaurant chain reduces the turnaround time, lowers operational costs and improves employee engagement using HCL’s collaboration solution

Client Information

The customer is the world's largest chain of quick service restaurants, serving close to 68 million customers every day in nearly 119 countries. Headquartered in the US, the company began its operations in 1940 and today, has revenue of more than USD 27Bn.

Business Challenges

The intranet for employees was not effective and was underutilized. It was becoming increasingly difficult to maintain the content and users reported problems of the system being slow, searches being irrelevant and lack of collaboration mechanisms.

HCL Solution

HCL’s skilled consultants leveraged a standardized framework-driven advisory approach to analyze and evaluate the customer’s business problems and objectives. They selected an effective collaboration tool, Microsoft SharePoint 2013, as the solution to bring together the customer’s web and digital initiatives and to enable its employees to collaborate under one roof.